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Showing results for Search instead for Did you mean:05-10-2022 07:34 PM (Last edited 05-19-2022 02:13 PM by SamsungJoJo ) in
Does anyone know how to fix the my files app because it either crashes or doesn't open at all. Any help would be much appreciated. I have the galaxy s22 ultra.
07-01-2023 11:34 AM in
Hi all, I've had a recurring issue with the Samsung My Files app crashing every time I'd select a folder to view. I think a lot of people out there have been having this issue as well; see the frustrated reviews posted recently on Google Play Store for this app.
The solution that worked for me was to open the Google Play Store page for this app, and tap the 'Uninstall' button - don't worry, this will not delete your files, nor will it delete the app itself. This will merely uninstall all the updates that have been applied since you got your device, and roll it back to the initial version. After you've uninstalled the updates, simply update the app again to bring it back up to the current version.
Open the app and hopefully you'll find that it doesn't crash anymore, and you can get back to using it as expected.